TechSmith Software Web-based Fulfillment

ICS Product/Service Area:  Fulfillment


The Challenge

TechSmith is the world’s leading provider of screen capture and recording software for individual and professional use.  Prior to coming to ICS, TechSmith struggled to find a fulfillment partner that could keep up with the fast pace of their growing organization.  They were considered a client with mid-sized fulfillment needs.  Larger clients often took priority.  Materials were not shipped on a timely basis.

Our objective was to provide efficient product assembly to keep ahead of their growing sales base. 


The Solution

  • ICS utilized our MarketSmart Web-based Fulfillment platform … creating a secure, custom order processing solution for TechSmith.
  • Build orders could now be placed right from their desktop.  All materials were managed through our inventory management system.  Features include: 
    • Inventory reorder alerts
    • Real time inventory status
    • Real time Order status
    • Multi-tier build management
    • Back order allocations features
  • 24 hour build service levels were established

The Results

ICS’s partnership with TechSmith has been successful for many years as they have continued to grow into new products and new business sectors.  TechSmith was recently named a 2007 Inc 5000 Growth Company Honoree.